Contact

Updated 29 October 20264 min read

How to Reach Support

We provide several support channels depending on your needs:

1. Member Support Desk Portal (/support/)

For registered members, our dedicated support portal is the fastest way to get help.

  • Location: Visit /support/
  • Sign-in Required: Visitors are directed to log in or register before submitting a ticket. This ensures all tickets are securely tied to your verified account and eliminates spam.
  • Features: Submit new tickets, review staff replies, attach details, and track ticket status in one place.

2. Direct Support Email

If you are unable to access your account or have pre-registration questions:

  • Email: [email protected]
  • Please send your email from the address associated with your account whenever possible.

3. Self-Service Help Center

Many common questions regarding account setup, listing approvals, and password resets are answered in our help guides:

  • Help Center: Visit our Help Guides for 10 step-by-step guides.

What to Include in Your Message

To help our support team resolve your request quickly, please include:

  • Your Account Email: The exact email address registered on your bmborneo.com account.
  • Listing Information: If your question relates to a specific business or classified ad, include the business name, listing title, and the full page URL or listing ID.
  • Clear Description: A short, clear summary of what happened and what you need assistance with.
  • Technical Details: If reporting an error, include the device you are using (e.g. Android mobile, iPhone, Windows desktop), your web browser (e.g. Chrome, Safari), and any exact error messages shown.

Dedicated Self-Service Tools

For certain common tasks, using our built-in page tools is faster than opening a general support ticket:

Reporting a Listing or Ad

If you encounter a fraudulent classified ad, incorrect phone number, or abusive content:

  • Do not submit a general support ticket.
  • Open the listing in question, click the “Report this listing” link at the bottom of the page, select the reason, and submit.
  • Your report is attached to that listing and goes into the moderation queue, where a staff member reviews it. You will see a thank-you message on screen. We do not email reporters the outcome, and we may not reply to every report.

Requesting Removal of an Unclaimed Business

If your business was imported from public directory sources and you wish to have it removed:

  • Open your business profile on bmborneo.com.
  • Click the “Remove my listing” toggle.
  • Add an optional contact note and submit. A moderator will review the request; nothing is removed automatically. You can also email [email protected] with the address of the listing. You do not need an account.

Claiming Your Business Profile

If you are the owner of an unclaimed business profile:

  • Open your business profile.
  • Click “Is this your business? Claim it”.
  • Sign in and select your preferred verification proof method (email, phone, or documents).

Advertising and Partnership Inquiries

For commercial placements and business promotion:

  • Featured Listings & Sponsored Keywords: Paid commercial advertising options are available to increase listing visibility in search results and category archives.
  • Payment Processing: All advertising placements are arranged directly via manual bank transfer and approved manually by staff. We do not use third-party payment processors or credit card gateways.
  • Commercial Contact: [email protected]

Office Address and Operating Hours

  • Operating Entity: Rayyan Secutech
  • Registered Address: Brunei Darussalam
  • Support Hours: Monday to Friday, 9:00 to 17:00, local time in Brunei Darussalam
  • Expected Response Time: We aim to reply within 3 working days. This is an aim, not a guarantee.
  • Privacy requests (to see, correct or delete your data, or to withdraw consent): email [email protected] with “Privacy” in the subject. We will check who you are before we release anything. See the Privacy Policy.
  • Complaints about the service: email [email protected] with “Complaint” in the subject, or open a ticket at /support/.
  • Reporting illegal or harmful content, or content that copies your work or is untrue about you: use the “Report this listing” link, or email [email protected] with the address of the page and what is wrong. See section 4 of the Terms of Use for what happens next.
  • If you are unhappy with how we handled your personal data, you may also contact the Authority for Info-communications Technology Industry of Brunei Darussalam (AITI), which asks that you raise the problem with us first.